Refund policy The Rustic Wolf Trading Co. prides itself on high quality, beautiful items. The utmost care and detail is taken with every single item. If an item arrives with a problem or fault, please contact us to discuss appropriate resolution, such as replacement, repair, or refund. If you think your item has a fault, please contact us! We believe in quality construction and materials, and want to make sure your product will last through all the wear and tear you'd expect of children.
All items are handmade, and may vary slightly from piece to piece. Slight variations in print placements and designs that are consistent with small-batch, handmade quality may occur.
Due to the unique nature of our products, no refunds will be given for change of mind after product is shipped. No refunds will be given for lost or delayed mail. However, an exchange or store credit may be possible for certain items. Please contact us within 14 days of delivery date.
If candle damages occur in transit to your package, please email detailed images of the products, packaging, and box to our customer service team within 3-5 days of receiving your package and we will assist you in the next steps. Please keep the items and packaging as in rare occasions we have needed to take the items to the local post office for inspection.
We do NOT accept returns on candles at this time.
There are no international orders at this time.
Do you offer local pick up?
We do! You can check out as normal on our website and if you are local to the West Columbia, TX area- there will be an option for you to choose local pick up! Once your order is ready, you will receive an email with detailed instructions to come and pick up your order!
Do you ship overseas?
No, we do not. At this time, we ship domestic only.
Do you have a storefront?
YES! We are opening our store front with a tentative date of Summer 2023 @ 333 W. Brazos Avenue, West Columbia, TX.
About our Products
How long will my candle burn for?
If taken care correctly, our Mason Jar candles have an approximate burn time of 80-100 hours depending on the size.
How fragrant are your products?
Our products are designed to elevate - not overpower - your everyday. To ensure your space is well-scented, we suggest using each product in the appropriately-sized space. Small Spaces: Melts, Texas Tea Lights, 4oz Medium/Large Spaces: 8oz or Mason Jar Candles, more than one wax melt burners, or burning multiple Mason Jar candles at a time in a larger space.
What are the burning instructions for your candles?
* Always keep wick trimmed to 1/4" * Always place on flat surface while burning * Keep away from children and pets while burning * Burn for at least 2½ hours on the first burn or until the entire surface has turned to liquid wax to avoid "tunneling" * Always read and follow the manufacturer’s use and safety instructions carefully * Extinguish candle if it repeatedly smokes, flickers, or the flame becomes too high * Always keep candles in sight when in use *Keep wax free of wick trimmings, matches and any other flammable material. *Do not burn candle when wax is 1/2" or less from the bottom of the container THIS MAY CAUSE YOUR CONTAINER TO CRACK.
What type of wax do you use?
We use 100% natural soy wax from right here in the USA!
Are your products 100% natural?
We use a blend of natural and synthetic ingredients. All of our fragrance ingredients adhere to strict safety standards set by the International Fragrance Association (IFRA).
Do your wicks contain zinc?
Our candle wicks are made of cotton and are free of lead and zinc.
Can your jars be recycled?
Yes! They can also be re-purposed into vases, storage containers, and more. To recycle or re-purpose your jar, we recommend thoroughly cleansing it with your favorite dish soap. At this time, we do not have a recycling program. We strongly encourage finding your local recycling center to dispose of old jars.
Are your products cruelty free?
All our products are 100% cruelty free and vegan friendly - this is extremely important to us!
Are your products handmade?
Why, yes! Yes, they are! Our company has been hand making all of our crafts since 2008!